Even The Canadian director of Xero comments where limited to telling me ” I understand that you need to make important decisions in the best interest of your firm”. About Xero .
Users have complained about the lack of phone support forever, but this wasn’t much of a problem before, as Xero usually answered emails within an hour or two. It may be good under the hood but so far nothing beats Wave for ease of use.I’ve been using Xero since the beginning of 2015. We’d actually far prefer to stay (and we’d just get over our annoyances to date) if only they’d make some effort. We are now in the process of moving to Quickbooks Online who do not have any limits on contacts or transactions. Absolutely shocked at the money before customer approach. *All of our preferred processors use fully transparent If I could give ‘xero’ stars I would. Direct banking updates are excellent and our accountants just log in and work from it without needing to bother us. The new sales overview and bills overview pages are a nice addition. Alex was the best support person I've worked with. So long as you can see your business profit/loss to date (and any accounting program will show you that), you can devise a spreadsheet to do all the heavy lifting for you. Not the kind of company to entrust your accounts to.Our accounting firm switched us to Xero from Quickbooks about two years ago. We appreciate your candor and take your feedback seriously. PE was also inexpensive and their new business payments integration with Xero allows us to pay our vendors electronically in seconds.I must admit to being surprised at how positive people are with Xero’s online support. See business transparency I use Xero in my small business and I've been very pleased over the three years I've used it. I understand how frustrating slow wait times can be. You can’t import time from WFM into Xero, forget round tripping it. -OG Thanks for sharing. and can’t bcc anyone.Report dates change every time I look at a detail from within the report. Our firm used this software for over 3 years, signing up clients on it all that time. If I could give minus stars I would. - Killer products (Xero and Hubdoc) with super interesting customer problem. Definitely appreciate your comparison Amanda, thank you! However, the monthly pricing for each plan is not tripling. Two weeks now and still no reply despite numerous attempts by myself. Xero offers a cloud-based accounting software platform for small and medium-sized businesses. Let me know if you have any other questions.I am an accountant at a Registered Online Training Organisation. If you’ve just talked with sales, I’d recommend trying support (use the email listed in the review). We will be moving off XERO and going to Quickbooks. Wonderful! I still hate Xero. Highly Advise NOT using XERO. The other appeal of the software was that each plan came with unlimited users, access to every Xero feature, and payroll.As of November 1st, 2018, Xero no longer includes payroll, and it has limited some features (such as expenses and multi-currency support) to its most expensive plan. For more details, contact Xero.Xero is robust, cloud-based software with strong accounting, ample integrations, and some great features. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. !Oh Lord please let one person read this review and pass on Xero. They put most of their efforts into additions that will give them additional revenue and then tell us it was for us.Their real business is marketing to bring new people in and they know attrition will be limited because of the difficulty to get out.Consider carefully before stepping into the quicksand of online anything because you will be paying forever just to have access to your own data.I consider Xero’s “Beautiful Accounting” a “whited sepluchre”.Xero is very basic as an accounting program. I am now trialing quickbooks and thanks to your review – you have saved me a big headache! Load Next Page. Here are some of Xero’s key features:Xero used to offer strong customer support, and while there are still a ton of great support resources available, getting in touch with an actual representative is a lot more difficult.Xero has never offered phone support and has relied on email support. They won’t you speak to a human being unlike other systems and you get robotic answers from their customer support people that don’t answer your question and don’t really make any sense.These people have crap support, NO PHONE SUPPORT. I don’t understand some of the negative feedback. Xero at least had someone I could talk to on the phone, even though they were not able or willing to help.Sorry to hear about your problems with Stripe. But if you’re looking for a full cashflow forecast, then the only way I’m aware of that Xero does that is through Excel, and it’s pretty clunky. Hell was something else. Numerous integrations 3. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first.
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