If you are looking for a business class flight from Mexico City to Toronto, you have other choices ( Air Canada for example).I have flown with 9 different airlines and it was my first time with Aeromexico. azkar427. This was true on both my outbound and return flights so I don’t think it was crew specific.When I did get up to use the bathroom, the crew was huddled in the galley. One the return flight, I had a window and a seat mate but it wasn’t an issue to get out over him as he got up frequently.Row 1, a bulkhead, had the same legroom and space as the other rows.The seats were staggered in a way that offered additional privacy from the person directly next to you. They are also all in both English and Spanish so take twice as long. Mexico City Airport has a terrible sewage smell so it wasn’t fun to have to stand around waiting.Once onboard, however, I was very pleasantly surprised by the new 787. The USA airlines are 200% better service. Review of Aeromexico. While I flew on another airline down to Mexico City on business due to the timing of my meetings, was really pleased to be able to take the direct flight home. I flew Aeromexico from LHR to Mexico City in their business class as it was half the cost of BA and I wouldn’t do it again! Dinner offerings were plentiful, but I chose the simple pasta dish with a light cream sauce and veggies, accompanied by a nice glass of Sauvignon Blanc and a top-shelf whiskey as a nightcap. When I asked for a drink, they did get one for me, but that was about it.The food was less than special. The movie selections were minimal; about 12 new releases and 25 or so older films. !This is the version of our website addressed to speakers of This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.Review tags are currently only available for English language reviews.This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.Excellent service - they worked really hard to make me feel welcome! No lounge access (Aeromexico does not have any agreement in … It was fantastic as the weather in NYC was warm … People began forming lines in their “zone” for boarding. I slept through breakfast on both flights. No boarding pass for connection flight could be printed. If you expect a Premium quality service "Clase Premier" is absolutely not for you. I did get a pillow.Aeromexico makes more announcements (pre-recorded) than any other airline I have flown. He served us our food professionally, refilled drinks, and came around offering water at least three times during the 4.5 hour flight! The beds to lie completely flat and are very comfortable. However, once the cabin door was closed only about 1/2 of the cabin was full so I was able to move to my own window seat that had an empty seat next to it.The window seats are hands down the most private but you do have to climb over your seat mate to get out. Service was not great, no special touches you get on other airlines. The seats were much more comfortable than on my way down and had inflight entertainment built in to the seat back.I was also pleasantly surprised that the flight attendant for the Clase Premier cabin was great! On the day I went, the Sky Deck opened up for the first day of the season. Unfortunately I hadn't a good experience at all!
The amenity kit was classy and contained all the standard items plus a welcomed tiny bottle of hand sanitizer.On the return flight I received a different style bag (maybe his/hers?) This happened on all four of my flights. My Spanish isn’t good enough to fully understand what the ads were about, but one in particular had some sort of creature stealing Swiss ice cream I think. The annoying thing is that the plugs and earphone jack are located behind the seat so make sure to bring a long cord.The seats have controls that are a bit too sensitive, I found myself bumping it with my elbow and turning my seat into a bed by accident. There was champaign so that was a nice surprise.Aeromexico Clase Premier passengers departing from Buenos Aires (EZE) were able to access the Aerolineas Argentinas lounge by gate 15 in Terminal A. I think I spent a total of 10 minutes there.Once again, boarding commented for my 787 flight to Buenos Aires right around the scheduled departure time. I am a platinum level customer at Aeromexico, owing to the exclusivity of the route than an overall preference for the airline. So all of us in Clase Premier were just standing outside the plane waiting for the go ahead. Bilbao, Spain. I don’t believe there was a shower but I could have missed it.My return flight EZE-MEX was nearly identical to the first flight except a bit more seats were occupied.The Mexico City to San Francisco flight was surprisingly on a new 737-800 with sky interior. They did have a white table cloth, so there is that…The entertainment during the flight was the Fantastic Four on a tiny overhead screen. The ability to dim the window but still see out is welcome.
As Aeromexico Clase Premier you get priority boarding (and check in, however I checked in online) but the other thing I found is that they allow you through the boarding area but then hold you up in the jetway in a large mass before allowing anyone on the plane.
On a 9+ hour flight, there were about 6 hours where no crew came through the cabin to check on the passengers. Tiny as in 8″ and overhead as in above row 1.
I selected to be in the main Aeromexico Clase Premier cabin although the mini cabin in front of Economy looked just fine.The seats are a 2-2-2 configuration, so I selected a seat in the middle section so I would be guaranteed an aisle and not have to worry about someone climbing over me.
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